Account Manager II

SBS is currently recruiting an Account Manager to be responsible for leading and managing the commercial, contractual and relationship aspects of allocated clients. The Account Manager will have responsibility for the client relationship at business line executive level, and will ensure overall account objectives are met, will develop accounts through existing channels to continually grow the business and identify new opportunities to grow the Sopra footprint.

This is a highly visible and complex role, since the candidate will be managing key relationships, influencing client engagement and delivery performance as well as directing virtual teams so that client commitments are met. In addition, we expect to see significant growth from the assigned client base.

Accountability for the end-to-end client relationship

Client retention, growth through new business and expansion in existing clients

Maintain high levels of client satisfaction by addressing client issues

Account Strategies to monitor and drive client needs leading to new revenue opportunities

Share insight and knowledge with broader sales team to support the overall team objectives

Collaborative working across lines of business to deliver client needs and net new opportunities

• High integrity, business acumen, drive, and a desire to help clients win.
• Experience of Account Management within financial services.
• In-depth experience in navigating the sales process, even during adverse periods.
• Working understanding of the financial services industry (particularly retail banking).
• Ability to prospect into and manage executive level relationships throughout the sales cycle by building rapport and delivering compelling, persuasive propositions that yield significant return on investment.
• Passionate about solving business problems through technology.
• Clear and accurate written and oral / presentation skills in front of large teams of senior stakeholders.
• Strong collaboration skills with a penchant for building cross-functional (deal) teams to deliver results which individually the stakeholders could not achieve.

The role requires the following experience:

• A proven track-record of success (and overperformance) in sales and account management.
• Demonstrably capable of managing complex sales processes and converting opportunities to new business within existing clients in the financial services market.
• Experience of managing contract negotiations with clients.
• Knowledge of the retail financial services and an understanding of the solutions that address this market.
• Ideally candidates would have worked and supported clients through digital transformations.